How I worked the problem
- Ran discovery with sales, finance, legal, and supply, then turned the recurring exceptions into a BRD with named rule owners and fallback routes.
- Mapped discount thresholds, product dependencies, and regional terms into Salesforce CPQ so every approval pointed to a real rule, not someone's inbox.
- Designed and ran UAT around the scenarios reps actually hit under pressure: region mismatch, bundle clashes, discount escalation, reroutes after correction, late approver changes.
- Tracked post-release incidents and rework patterns so the same failures stopped repeating quietly.